These queues allow you to keep your support agents organized while they answer a steady flow of calls. Call queue: For call or contact centers with a high volume of inbound calls, having a call queue is crucial.Analyze your accounts’ call history, get a sentiment score from each call, see whether or not your customers are satisfied with their sales or support experiences, and much more. Built-in CRM: Keep tabs on sales and support conversations with your customers and your prospects with Nextiva’s built-in CRM.Turn any device into a VoIP phone and take calls from anywhere-even if you’re working remotely. Mobile and desktop applications: Nextiva’s app is compatible with Android, iOS, and Windows.See their last interaction, customer experience score, account value, and survey responses. Call Pop: View important caller details on your screen to quickly get up to speed with incoming callers before picking up the phone.This feature is great for call centers that want to get better at tracking metrics and KPIs, such as call volume, call time, hold time, answer speed, and more. Voice analytics: Collect information about VoIP calls and conversations with your customers. ![]() Nextiva is one of the best Aircall competitors because their customers get access to a variety of features. If you’re interested in learning more about Nextiva, Prince Rich of Rich Technology Group gives his transparent review in the video below: Some of these include workflow automation, mobile and desktop apps, virtual meetings, IVR and auto attendant, and more–but we’ll get more into features in a bit. In fact, more than 100,000 companies use Nextiva for their business communications today.ĭepending on your business requirements, you can get a variety of standard and advanced phone system features with Nextiva. ![]() Whether you’re a local small business or an enterprise organization with an in-house call center, Nextiva has phone system options for you. Nextiva provides cloud-based business communications for organizations of all sizes. If you’d like a second opinion on Aircall, below is a comprehensive list of the top 10 Aircall alternatives. While Aircall is a good option for getting your call center or contact center up and running, you might be in the market for a more robust tool to help you manage other business communications-like video and voice conferencing, team chat, file sharing, and more. Looking for an alternative to Aircall for managing your call center? You’ve reached the right place.
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